Company Policy and Procedure
Frequency of Service
One service visit weekly or a maximum of 50 visits per year. Except for emergencies Blue Safari Pool Service will make every attempt to notify you of any temporary change of service day. If an emergency occurs, Blue Safari will notify you at the earliest available time.
Service Day
Service visits will be on the same pre-determined day except for emergency situations, holidays or adjustment for personal time off. If a permanent change in service day becomes necessary, Blue Safari Pool Service will discuss the matter with the customer prior to making changes.
Blue Safari Pool Service reserves the right to rearrange route sequence within a particular service day. This may affect service call arrival time.
Time Allotted
Service time on your property may vary depending on the condition of the pool. In normal situations 15 minutes are allotted to properly clean your pool. 4x5x visits per month, full weekly maintenance on a pool, up to one hour / visit average.
Holidays
During holidays, Blue Safari Pool Service may change the service day so as to accommodate all of our customers. As each holiday is different, they will be handled on an individual basis. You will be advised either with our invoice mailing or a note left by the technician.
.Personal Time
During holidays, Blue Safari Pool Service may change the service day so as to accommodate all of our customers. As each holiday is different, they will be handled on an individual basis. You will be advised either with our invoice mailing or a note left by the technician
Chemicals
Chemicals Included with Service
Blue Safari Pool Service will maintain a sufficient supply of the following chemicals to insure proper water balance and purity.
a) Chlorine - for maintaining water purity
b) Acid - for lowering pH & total alkalinity
c) Soda Ash – for raising pH
d) Sodium Bicarbonate - for raising total alkalinity
Blue Safari Pool Service reserves the right to use various forms of the above chemicals to maintain proper water balance and purity.
Blue Safari Pool Service will determine the proper quantity of trichlor tabs required for proper water balance and purity
Chemicals Included with Service - Salt Water Pools
Blue Safari Pool Service will maintain a sufficient supply of the following chemicals to insure proper water balance and purity.
a) Salt - For proper sanitizer generation
b) Acid - for lowering pH & total alkalinity
c) Soda Ash – for raising pH
d) Sodium Bicarbonate - for raising total alkalinity
Blue Safari Pool Service reserves the right to use various forms of the above chemicals to maintain proper water purity and balance.
Chemicals not Included with Service
Including but not limited to chemicals required for stabilization (cyanuric acid), pool shocking, algae treatments, stain treatments or phosphate control.
If it is determined, through no fault of Blue Safari Pool Service that additional chemicals or chemical treatments will be required to treat a particular problem, the customer will be consulted prior to treatment.
Chemical Testing & Maintenance
Weekly Testing Procedure
Blue Safari Pool Service Inc., will test for proper chlorine and pH levels weekly and adjust with appropriate chemicals to maintain those levels until the next scheduled visit. Blue Safari Pool Service Inc., will maintain a record of scheduled visits with the chemical readings and amounts added for permanent record.
If it is determined either by testing, current weather conditions or equipment malfunction that shock treatment is necessary, Blue Safari Pool Service Inc. will proceed with the treatment and advise the customer of this action. Additional charges may apply.
Note! Blue Safari Pool Service, Inc. estimates proper chemical adjustments based on existing conditions. Extreme weather changes or excessive debris entering the pool after a service visit can change conditions dramatically. Blue Safari pool service, Inc. will not be responsible for unreasonable changes following a service visit.
Other Scheduled Chemical Testing
Chemical testing for total alkalinity will be performed monthly. Testing for calcium hardness, cyanuric acid, total dissolved solids (TDS) and sodium chloride (See also Salt Water Pools) will be performed quarterly or as indicated by an apparent problem.
Note! In order for Blue Safari Pool Service, Inc. to properly monitor your pool, it is not recommended the customer add chemicals or clean filters without advising Blue Safari of such action. Blue Safari Pool Service, Inc. will not assume any responsibility for addition of chemicals or service to the pool or equipment by the customer or other outside source.
Third party testing/evaluation
In the event third party chemical testing is acquired by the customer, Blue Safari Pool Service will review those results with the customer for comparison purposes only. If chemical adjustment is indicated by the third party test, the customer will be requested to supply those chemicals other than the normal maintenance chemicals provided by Blue Safari Pool Service. This includes but is not limited to treatment for nitrates, phosphates, calcium hardness and algae control. Blue Safari Pool Service can provide the necessary chemicals at an additional cost.
Unless prior approval is obtained by Blue Safari Pool Service third party chemical treatments will not be subject to reimbursement. Blue Safari Service will not assume liability for any third party chemical treatments.
If additional labor, chemicals or materials are required as a result of treatment by a third party, additional charges will be applied.
Green Algae Treatment
Generally a clean and properly sanitized pool will not encounter green algae problems. If a swimming pool maintained weekly by Blue Safari Pool Service has indications of green algae or actually has green algae, Blue Safari Pool Service will recover the pool or treat the algae at no cost to the customer. Customers are encouraged to contact Blue Safari Pool Service immediately if it appears a problem exists.
Additional charges may apply if a problem with the filter system or cleaning system exists or algae growth due to excessive vegetation is apparent. Blue Safari will discuss the problem with the customer.
Generally a clean and properly sanitized pool will not encounter green algae problems. If a swimming pool maintained weekly by Blue Safari Pool Service has indications of green algae or actually has green algae, Blue Safari Pool Service will recover the pool or treat the algae at no cost to the customer. Customers are encouraged to contact Blue Safari Pool Service immediately if it appears a problem exists.
Additional charges may apply if a problem with the filter system or cleaning system exists or algae growth due to excessive vegetation is apparent. Blue Safari will discuss the problem with the customer.
Other Algae Treatment & Control
Treatments for other than green algae, both initial and maintenance, are not included with regular pool service. This includes but is not limited to yellow (mustard), pink, brown and black algae. If it is determined algae are a problem and treatment is advised, the customer will be contacted for treatment approval.
Blue Safari Pool Service may perform treatments with customer supplied chemicals if desired. We can advise you on the proper chemicals to purchase if requested. Blue Safari Pool Service will not be responsible for chemical treatments with customer supplied materials.
Blue Safari Pool Service will follow and apply algae treatments according to the chemical manufacturer's instructions. Blue Safari Pool Service does not offer a warranty on algae treatments nor performance of the product used for treatment. Blue Safari Pool Service will not be responsible for algae returning to the pool and requiring additional treatments.
If chemical algae treatment is declined by the customer and excessive cleaning/maintenance becomes necessary additional charges may apply.
If during the course of weekly pool service a pool encounters algae problems due to non-performance on the part of Blue Safari Pool Service the pool will be treated for the appropriate algae or recovered at no cost to the customer. Blue Safari will not however, reimburse the customer for additional electricity required to operate the filtering system. Missed visits through no fault of Blue Safari Pool Service due to access limitations or extreme weather conditions does not apply.
Pool Cleaning Services
Pools with Automatic Cleaning Systems
An automatic cleaning system is defined as either a suction type, pressure type or in-floor cleaning systems that operates daily during the normal filter cycle. Pools with a qualified cleaning system will be serviced as follows:
* Empty skimmer basket(s) - Every visit
* Net/skim water surface as needed - Every visit
* Brush walls, steps, seats and tile line - Every visit
* Chemical test - chlorine & pH - Every visit
* Adjust chlorine level & pH as needed - Every visit
* Add chlorine tabs as needed - Every visit
* Chemical test - total alkalinity - Monthly
* Observe cleaner operation - Every visit
* Empty in-line strainer basket or cleaner bag - As needed
* Empty pump basket - Every visit or as needed
* Equipment check - Every visit
* Salt water pools - Clean and/or inspect cell every visit or as needed
Pools without Automatic Cleaning Systems
Customers subscribing to service for a pool without a cleaning system will receive the following services. Vacuuming will be performed at the discretion of the service technician. (See 4.4 Vacuuming)
* Empty skimmer basket(s) - Every visit
* Net/skim water surface as needed - Every visit
* Brush walls, steps, seats and tile line - Every visit
* Vacuum/Brush pool bottom - As needed
* Chemical test - chlorine & pH - Every visit
* Adjust chlorine level & pH as needed - Every visit
* Add chlorine tabs as needed - Every visit
* Chemical test - total alkalinity - Monthly
* Observe cleaner operation - Every visit
* Empty in-line strainer basket or cleaner bag - As needed
* Empty pump basket - Every visit or as needed
* Equipment check - Every visit
* Salt water pools - Clean and/or inspect cell every visit or as needed.
Blue Safari Pool Service will make every effort to have your pool properly serviced in the time allotted. Excessive cleaning, through no fault of Blue Safari Pool Service, for reasons including but not limited to storms, lack of cleaner operation, non-operational cleaning system, landscape contractor debris, cleaner failure, algae or other water problems may require an additional charge.
If Blue Safari Pool Service determines, at the time of cleaning, that additional visits are required to properly clean your pool for reasons including, but not limited to, storms, lack of cleaner operation, cleaner failure, algae or other water problems, the customer will be notified. Blue Safari Pool Service will bring the pool to a reasonably stable level until either the next scheduled service visit or an additional service visit is approved by the customer.
If the cleaning system is inoperable or not functioning at the time of the service visit, the customer will be advised.
Certain weather conditions limit the effectiveness of complete pool service in addition to being a safety hazard. In the event of, including but not limited to, rain, high winds or extreme monsoon conditions, service will resume with the next visit. No concession in service rate will be given.
Excessive cleaning time and storm cleanup
Blue Safari Pool Service will make every effort to have your pool properly serviced in the time allotted. Excessive cleaning, through no fault of Blue Safari Pool Service, for reasons including but not limited to storms, lack of cleaner operation, non-operational cleaning system, landscape contractor debris, cleaner failure, algae or other water problems may require an additional charge.
If Blue Safari Service determines, at the time of cleaning, that additional visits are required to properly clean your pool for reasons including, but not limited to, storms, lack of cleaner operation, cleaner failure, algae or other water problems, the customer will be notified. Blue Safari Pool Service will bring the pool to a reasonably stable level until either the next scheduled service visit or an additional service visit is approved by the customer.
If the cleaning system is inoperable or not functioning at the time of the service visit, the customer will be advised.
Certain weather conditions limit the effectiveness of complete pool service in addition to being a safety hazard. In the event of, including but not limited to, rain, high winds or extreme monsoon conditions, Blue Safari Pool Service may elect to provide chemical and basket/strainer check only. Full service will resume with the next visit. No concession in service rate will be given.
Vacuuming
Unless monthly pool service specifically includes vacuuming, Blue Safari Pool Service will only vacuum if necessary. Vacuuming will be at the discretion of the technician.
Pools with non-operational cleaning systems may be vacuumed a maximum of once a month at the discretion of the technician. If more frequent vacuuming becomes necessary, the problem will be discussed with the customer. Additional charges may apply for pools requiring excess vacuuming.
Personal Items
Water toys, inflatable lounges and other personal items will only be removed if they inhibit proper servicing of the pool/spa, cleaner operation or water circulation
Pool covers & debris nets (Non powered)
Cover removal and replacement is not included with regular service. It is recommended the customer have the cover removed for cleaning. As it normally requires more than one (1) person to remove a cover, Blue Safari Pool Service is willing to attempt removal with the customer’s help.
If Blue Safari Pool Service is to remove and replace a pool cover for cleaning, additional charges may apply. If a cover is in place upon arrival, Blue Safari Pool Service will service the pool with the cover in place.
Note! Because of the extreme temperatures generated directly below solar pool covers the likelihood of problems with algae forming increases. It is recommended the customer operate the circulation system when solar covers are in place. If it becomes apparent algae is present and treatment is necessary additional charges for algae removal will be applied.
Tile and Water Line
Blue Safari Pool Service normally brushes the water line weekly. Schedule permitting, with the exception of occasional spot tile cleaning overall manual scrubbing of tile is not included with service. If excessive calcium buildup is evident, professional tile cleaning may be required.
Calcium Nodules
Schedule permitting, with the exception of occasional spot scrubbing, calcium nodule removal is not included with service.
Repairs
Repairs to equipment including but not limited to pump/motor replacement, filter cleaning (other than indicated in section 6.4), plumbing repairs etc. are not included with weekly pool maintenance and will not be performed during a scheduled service visit. An additional service call will be required or the repair will be performed during a later visit. Additional charges may apply.
If Blue Safari is unable to perform the repair and outside services are required, we will discuss the matter with the customer prior to contacting an outside repair company. The customer has the option of arranging for outside service or allowing Blue Safari to make such arrangements.
Minor repairs including but not limited to, pump impeller cleanout, o-ring replacement, water leveler adjustment or replacement etc. may be performed during a service visit. The Blue Safari Pool Service technician will determine if the schedule will allow the additional time required.
Customer Responsibility
Water Level
It is the customer’s responsibility to maintain proper water level in the pool at all times. Pools utilizing an automatic water leveler need to be monitored by the customer. If it appears the leveler is not operating properly the customer should advise Blue Safari Pool Service of the problem and add water manually until the next scheduled service visit. Blue Safari Service may adjust or replace the necessary parts as needed.
If the pool does not have an automatic water leveler, the customer is to manually add water to maintain the proper level
Low Water Level
Upon arrival for servicing, if the pool water level is too low for proper pump operation, Blue Safari Pool Service will service the pool with low water and advise customer to add water as soon as possible. If the customer is not available to add water, Blue Safari Pool Service will add water for an additional charge. Blue Safari Service may require an additional visit to manually add water.
Blue Safari will not be responsible for damage to the pool or equipment if proper water level is not maintained.
High Water Level
Upon arrival for servicing, if the pool water level is too high, Blue Safari Pool Service may lower the water level if a convenient apparatus is available. Eg. sand filter with backwash capabilities, hose connection etc. Customers with D.E. (diatomaceous earth) filters, backwashing will be used only as a last resort.
If the pool requires a remote pump to lower the water level Blue Safari Pool Service will schedule a visit for this action. An additional service charge will apply.
Surrounding Landscape/Vegetation
The surrounding landscape and amount of debris entering the pool needs to be monitored by the customer. If excessive vegetation is consistently present in the pool Blue Safari Pool Service will discuss the matter with the customer. The customer may wish to cut back or prune the foliage surrounding the pool.
Additional cleaning charges may be imposed if the surrounding vegetation consistently causes excessive cleaning time.
It is the customer’s responsibility to advise their landscaping contractor(s) to minimize the surrounding vegetation. Landscaping contractors should minimize the amount of debris left in the pool after surrounding vegetation is trimmed.
Toys & Inflatables
As it is our policy to not remove pool toys, inflatable lounges, dog bones etc. the customer should visually inspect the pool occasionally for these items and remove them. If left in the pool on your service day, Blue Safari may not remove them unless it appears circulation or cleaning will be obstructed
Filters - Maintenance & Backwashing
Blue Safari Service monitors the pressures of the filters on a weekly basis. Backwashing is performed when either time (since the last backwashing) or a marked increase in pressure is observed.
Diatomaceous Earth Filters (D.E.)
Blue Safari Pool Service monitors the pressures of the filters on a weekly basis. Backwashing is performed when either time (since the last backwashing) or a marked increase in pressure is observed.
As the quantity if diatomaceous earth expelled during backwashing is unknown, Blue Safari Pool Service will attempt to approximate the proper quantity of D.E. powder to add after backwashing to prevent D.E. from entering the pool.
Diatomaceous Earth Filter Maintenance
It is recommended D.E. filters be disassembled, inspected and cleaned thoroughly at least once every year. Blue Safari Pool Service provides this service for an additional charge if the customer does not wish to clean the filter. If regular filter cleaning is declined by the customer, the responsibility of chemical and algae control by Blue Safari Pool Service may be limited.
Cartridge Filters - Single Element
Single element cartridge filters with an effective filtration area of less than 200 sq.ft. will be cleaned as part of the service agreement. Blue Safari Pool Service will monitor the pressure and disassemble and clean as needed.
Cleaning consists of filter disassembly and rinsing element with a garden hose. If a hose is not available on the property Blue Safari Pool Service will provide the hose and schedule cleaning on the next service visit.
Filters requiring frequent cleanings may indicate a problem with the equipment. Blue Safari Pool Service will contact the customer if this condition exists. Additional charges may apply if the cartridges require frequent cleanings.
Cartridge Filters - Multiple Element
Blue Safari Pool Service will monitor the pressure of multiple cartridge filters on a weekly basis. As multiple element filter cleaning is an additional service, the customer will be contacted prior to the filter requiring service. Blue Safari Pool Service provides this service for an additional charge if the customer does not wish to clean the filter. If regular filter cleaning is declined by the customer, the responsibility of chemical and algae control by Blue Safari Pool Service may be limited.
Filter Maintenance Records
As a convenience to the customer, Blue Safari Pool Service will maintain a record of filter cleanings and advise the customer in advance of any filter service due.
Cleaning Systems
Automatic "roving" Cleaners
a) During the scheduled cleaning visit Blue Safari Pool Service will observe the cleaner for proper operation. Blue Safari Pool Service may make minor adjustments if it appears a problem exists with the cleaner/cleaning equipment.
b) In no way shall Blue Safari Pool Service be liable for the pool cleaner or pool cleaner's ability to clean the pool. If it is determined, through no fault of Blue Safari Pool Service, that the pool cleaner is not cleaning the pool properly and additional time is required to clean the pool, the customer may be responsible for an additional cleaning fee.
c) If parts replacement or off site repair is indicated, Blue Safari Pool Service will only perform repairs up to the preset dollar amount on file. Blue Safari Pool Service will notify the customer to obtain proper approval before proceeding with more extensive repairs.
d) Blue Safari Pool Service offers a pool cleaner repair service as a convenience to our customers. As Blue Safari Service is not an authorized repair facility for cleaning equipment, Blue Safari Pool Service may recommend the cleaning apparatus be taken to such facility. If desired Blue Safari Pool Service will remove the cleaning apparatus and transport it to such a facility for a nominal charge.
e) If, to the best of our ability, Blue Safari Pool Service repairs a cleaning apparatus and it is apparent cleaner replacement is required, Blue Safari Pool Service will issue credit for and remove the installed parts.
f) If upon arrival for regular service, the automatic cleaner or cleaning system is not operational Blue Safari Pool Service will service the pool as indicated in Section 4.0. The customer will be advised of this condition as soon as possible. If the pool requires vacuuming an additional cleaning charge may apply
In Floor Cleaning Systems
a) During the scheduled service visit, Blue Safari Pool Service will observe the in floor cleaning system for correct operation. If the cleaning system is not operating correctly, Blue Safari Pool Service will advise the customer as soon as possible. Blue Safari Pool Service can repair in floor cleaning systems with customer approval.
b) In no way shall Blue Safari Pool Service be liable for the pool cleaner or pool cleaner's ability to clean the pool. If it is determined, through no fault of Blue Safari Pool Service, that the pool cleaner or cleaning system is not cleaning the pool properly and additional time is required to clean the pool, the customer may be responsible for an additional cleaning fee.
Pool Equipment
Blue Safari Pool Service practices extreme caution when handling pool equipment. If through our negligence a part/item is damaged or broken Blue Safari Pool Service will repair or replace the part/item at no cost to the customer.
Blue Safari Pool Service can not assume total responsibility for parts or materials that have been in operation and exposed to the outdoor environment for an extended period. This includes but is not limited to deck plates and lids, cleaner hoses, skimmer baskets, solar covers and in-line strainers. The customer will be advised if certain parts or materials have reached their useful life in the outdoor environment and if replacement is recommended.
General Customer Property
Blue Safari Pool Service treats all properties with care and respect for the customer’s landscaping and personal items. If it appears Blue Safari Pool Service is careless or damages any personal property or surrounding landscaping, the customer is encouraged to contact us at their earliest convenience.
Property Entrance
Unless obstructed or otherwise not accessible, Blue Safari Pool Service will use the same entrance to the property with every visit.
As a rule, if Blue Safari Pool Service enters the property through an unlocked gate, the gate will remain unlocked upon exit. If Blue Safari Pool Service enters the property through a locked gate, the gate will be locked upon exit.
If a property has a gate that is in disrepair, missing or will not close, Blue Safari Pool Service will insure the gate is as secure as possible upon exit. Blue Safari Pool Service will not assume liability for access to the pool by others on properties with gates in disrepair.
If upon arrival, it is evident landscapers, repairmen or other contractors are on site, Blue Safari Pool Service will exit with the gate in the position found upon arrival.
Customers with special requests regarding property access, locked gates, or vehicle parking restrictions are encouraged to contact Blue Safari Pool Service.
Property Access Limitations
Blue Safari Pool Service may not enter property if any pets present are unfamiliar or not known to be safe. The technician will use his/her discretion as to whether entrance to the property will be safe. If entrance is declined due to an anticipated unsafe condition, the property owner will be advised and the pool may not be serviced during that week. No adjustment in service rate will be given.
Upon arrival for service, if an access gate normally unlocked is locked or inoperable and no other entrance is available, Blue Safari Pool Service will not service the pool. The customer will be advised and no adjustment in service rate will be given.
Spa Service
Attached Spas
With the exception of jet pumps, blowers etc., attached spas are defined as having common pump and filter equipment as the pool.
The following services are performed on attached spas each visit:
* Net/skim surface
* Brush walls, seats & floor
* Vacuum as needed
* Adjust water return(s) as needed
Detached Spas
Detached spas are defined as having either separate pump and filter equipment as the pool or separate chemical management. Detached spas may be in another area of the property.
The following services are performed on detached spas each visit:
* Net/skim surface
* Brush walls, seats & floor
* Vacuum as needed
* Check/empty skimmer basket as needed
* Operate pump (& heater in season)
* Check and adjust chemical balance
* Add sanitizing tab(s) as needed
* Service filter as outlined in section 6.0
Above Ground Spas
Above ground spas are defined as being separate from the pool and generally a self contained unit.
Water Feature Service
Water feature service is provided as a courtesy. Service includes removing debris and adding a chlorine tab if necessary during the summer months.
Fountain Service
Fountain service consists of removing debris with either a net or a siphon vacuum technique and adding a chlorine tab for algae prevention as needed.
Fountain service does not include equipment maintenance. Filter or pump service or maintenance on fountains is not available from Blue Safari Pool Service. An additional service should be contracted.
Pool Draining
If it is determined the pool requires draining, Blue Safari Pool Service will advise the customer of this need. The additional charge for this service includes addition of appropriate chemicals to re-stabilize the pool after water has been added. The customer is responsible for refilling the pool to the proper level.
New Service Customers
Acceptance of swimming pool service by Blue Safari is based on a reasonably clean and stable pool, normal surrounding vegetation with the equipment in good operating condition. During our initial visit, Blue Safari will analyze the water and test the operation of the equipment and evaluate potential vegetation problems.
Swimming pool maintenance does not include the following:
* Algae treatments – Initial or maintenance
* Initial base chemical adjustments – stabilizer or salt (salt pools)
* Equipment repairs, filter cleanings or replacement parts
If it appears, through testing, the water chemistry is severely out of balance, the equipment is in need of repair or the surrounding vegetation requires attention you will be advised. Blue Safari will prepare an estimate of initial cost for chemical adjustment and/or repairs upon acceptance of monthly pool service by the customer.
If Blue Safari Pool Service accepts a pool for monthly pool service, the quoted rate will remain in effect for a period of one (1) year or (12) service periods. Rates may however be reviewed and adjusted as needed after the initial period. Adjustment consideration may include but may not be limited to cost of living, excessive chemical expenses or consistently excessive cleaning times. Customers will be notified (30) thirty days prior to any rate adjustment(s).
If, during a pool remodel, acid wash or other major repair Blue Safari ol Service will re-stabilize and chlorinate the pool at no additional charge if the monthly service fee is maintained during the remodel. If the customer elects to withhold payment during the month of remodeling, additional charges will apply to re-stabilize and balance the pool after water has been added.
Blue Safari Service tracks service times, chemical use, pool condition and special activities/services for permanent record. They are filed quarterly and can be made available to the customer at any time. Other records maintained include filter cleanings, repairs and parts replacements.
Equipment Repairs - Whole goods purchased from Blue Safari Pool Service, Inc.
a) Blue Safari Pool Service will warranty repairs and or replacement of, including but not limited to, automatic pool cleaners, pumps, motors, filters or valves according to the original manufacturer's warranty. Blue Safari Pool Service will repair or replace, at our option, the covered item during the original warranty period. Labor, shipping or transportation charges will be the responsibility of the customer.
b) Blue Safari Pool Service will not be responsible for damages incidental, consequential or immediately foreseeable. The liability of Blue Safari Pool Service is to replace or repair, at our option, the covered parts and provide the labor required to perform the repair.
c) Blue Safari Pool Service does not offer warranties beyond the original manufacturer's warranty.
d) Blue Safari Pool Service offers no product performance warranty on any repaired components or equipment.
Equipment Repairs - Existing equipment
a) Blue Safari Pool Service will warranty repairs on, including but not limited to, automatic pool cleaners, pumps, filters and valves for a period of ninety (90) days from the time of repair.
b) Blue Safari Pool Service will not be responsible for damages incidental, consequential or immediately foreseeable. The liability of Blue Safari Pool Service is to replace or repair, at our option, the covered parts. Labor required to perform the repair will be the responsibility of the customer.
c) Blue Safari Pool Service does not provide replacement warranty on individual parts.
d) Blue Safari Pool Service offers no product performance warranty on any repaired components or equipment.
Equipment Repairs - In-floor cleaning system water valves
a) Blue Safari Pool Service will warranty complete replacement water valve assemblies for a period of one (1) year from the time of installation. Water valves requiring repair or replacement during the original warranty period will be performed for a nominal labor charge.
b) Blue Safari Pool Service will not be responsible for damages incidental, consequential or immediately foreseeable. The liability of Blue Safari Pool Service is to replace or repair, at our option, the covered parts. Labor required to perform the repair will be the responsibility of the customer.
c) Blue Safari Pool Service offers no product performance warranty on any repaired components or equipment.
Billing & Accounting
a) Blue Safari Pool Service currently invoices at the beginning of each month for the current month's service fee plus any parts or additional materials supplied from the previous month. Sales tax will be applied to the parts or materials supplied. Payment is due by the 15th. day of the current month. If payment is not received prior to the 1st. day of the following month, a late charge of $25.00 will be assessed and for each additional month thereafter.
b) If payment is not received by the 2nd. service day of the following month, service may be stopped without notice until payment is received. Blue Safari Pool Service may attempt to contact you to arrange payment however, no refunds for missed service due to non-payment will be given.
c) Parts and additional services incurred or required totaling $49.99 and under will be added to the next month's invoice. Parts or additional services incurred totaling $50.00 or more will be invoiced immediately.
Repairs & Special Services
Service Cancellation
Blue Safari Pool Service reserves the right to cancel service for reasons including but not limited to account delinquency, excessive chemical use or consistently excessive cleaning times.
Disclaimer
) Blue Safari Pool Service reserves the right to revise this policy at any time without notice.
b) Blue Safari Pool Service reserves the right to change service plans and features included with a service plan at any time.
